Privacy Policy
Your privacy matters to us at rivanthomexa
Information We Collect
At rivanthomexa, we collect information that helps us provide better banking services education to our Canadian users. We understand the importance of transparency, especially when dealing with financial education materials.
Personal Information
Name, email address, phone number, and mailing address when you register for our educational programs or request course materials.
Educational Progress
Course completion rates, quiz scores, and learning preferences to customize your banking education experience.
Technical Information
IP address, browser type, device information, and website usage patterns to improve our platform performance.
Communication Data
Records of your interactions with our support team and feedback provided about our educational content.
We collect this information through various means including direct registration, cookies, and automated tracking technologies. Our data collection practices comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy legislation.
How We Use Your Information
Your personal information serves several important purposes in delivering quality financial education. We use collected data to personalize learning experiences, ensuring that course recommendations align with your specific interests in banking and financial services.
Educational Enhancement: We analyze learning patterns to improve course content and develop new materials that address common knowledge gaps in Canadian banking practices. This includes tracking which modules are most challenging and adjusting difficulty levels accordingly.
Communication and Support: Your contact information allows us to send course updates, schedule reminders for upcoming sessions, and provide technical support when needed. We also use this information to notify you about new educational opportunities that might interest you.
Platform Improvement: Technical data helps us identify and fix performance issues, optimize loading times, and ensure our platform works smoothly across different devices and browsers commonly used in Canada.
Data Sharing and Disclosure
We take data sharing seriously and maintain strict controls over how your information is handled. rivanthomexa does not sell personal information to third parties, and we only share data under specific, limited circumstances.
Service Providers: We work with trusted third-party companies that help us deliver educational services, including email delivery services, cloud storage providers, and analytics platforms. These partners are bound by contractual obligations to protect your information and use it only for specified purposes.
Legal Requirements: We may disclose personal information when required by Canadian federal or provincial law, court orders, or regulatory requests from authorized government agencies. We review all such requests carefully and provide only the minimum information necessary.
Business Transfers: In the unlikely event of a merger, acquisition, or sale of rivanthomexa assets, personal information may be transferred to the new entity, subject to the same privacy protections outlined in this policy.
Your Rights and Choices
As a Canadian resident, you have significant control over your personal information under PIPEDA and applicable provincial privacy laws. We're committed to honoring these rights and making them easy to exercise.
Access Your Data
Request a copy of all personal information we have about you, including how it's being used and who it's shared with.
Correct Information
Update or correct any inaccurate personal information in your account at any time through your profile settings.
Delete Your Account
Request complete deletion of your account and associated personal information, subject to legal retention requirements.
Withdraw Consent
Opt out of non-essential data processing activities, though this may limit some platform features.
To exercise any of these rights, contact us using the information provided at the end of this policy. We typically respond to requests within 30 days and may require identity verification to protect your information.
Data Security Measures
Protecting your personal information is fundamental to our operations. We've implemented comprehensive security measures that meet Canadian standards for financial service providers.
Encryption
All data transmission uses TLS 1.3 encryption, and sensitive information is encrypted at rest using AES-256 standards.
Access Controls
Staff access to personal information is restricted based on job requirements and monitored through comprehensive logging systems.
Regular Audits
Independent security assessments are conducted annually, with vulnerability testing performed quarterly by certified professionals.
Incident Response
We maintain detailed incident response procedures and will notify affected users within 72 hours if a data breach occurs.
Data Retention and Deletion
We keep personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law. Different types of information have different retention periods based on legal requirements and business needs.
Retention Periods
Basic account details and contact information are retained to comply with financial record-keeping requirements under Canadian federal legislation.
Course progress, certifications, and assessment results are maintained for verification purposes and to support continued learning paths.
Website usage data and technical logs are deleted after one year unless needed for ongoing security investigations.
Email addresses and communication preferences are maintained until you unsubscribe from our educational newsletters and updates.
International Data Transfers
While rivanthomexa operates primarily within Canada, some of our trusted service providers may process data in other countries with adequate privacy protections. When international transfers occur, we ensure appropriate safeguards are in place.
United States: Some cloud storage and email services may process data in the US under privacy frameworks that provide equivalent protection to Canadian standards. We use providers that have demonstrated compliance with international privacy requirements.
European Union: Analytics and educational platform services may involve data processing in EU countries, which provide strong privacy protections under GDPR that exceed Canadian minimum requirements.
All international data transfers are governed by contractual clauses that require the same level of protection you would receive under Canadian privacy law. You have the right to obtain details about any international transfers of your personal information.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your educational experience and analyze platform usage. We believe in giving you control over these technologies while explaining their benefits for learning.
Essential Cookies: These cookies are necessary for basic platform functionality, including maintaining your login session and remembering your course progress. They cannot be disabled without affecting core features.
Analytics Cookies: We use these to understand how users interact with our educational content, which helps us improve course design and identify technical issues. These cookies provide aggregated, anonymized data about user behavior.
Preference Cookies: These remember your settings and preferences, such as language selection and accessibility options, to provide a more personalized learning experience.
You can manage cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality. We respect "Do Not Track" signals from browsers and provide clear opt-out mechanisms for non-essential tracking.
Children's Privacy
rivanthomexa's banking education services are designed for adults and individuals who have reached the age of majority in their Canadian province or territory. We do not knowingly collect personal information from anyone under 18 years of age (or 19 in British Columbia, New Brunswick, Newfoundland and Labrador, Northwest Territories, Nunavut, and Yukon).
If we discover that we have inadvertently collected information from someone under the applicable age of majority, we will delete that information immediately. Parents or guardians who believe we may have collected information from a minor should contact us immediately using the information provided below.
Policy Updates
This privacy policy may be updated periodically to reflect changes in our practices, technology, legal requirements, or business operations. Material changes will be communicated to users through email notifications and prominent website notices at least 30 days before taking effect.
We encourage you to review this policy regularly to stay informed about how we protect your personal information. The "Last Updated" date at the top of this page indicates when the most recent changes were made.
Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with changes, you may close your account and request deletion of your personal information, subject to legal retention requirements.
Privacy Questions?
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@rivanthomexa.com
Phone: +1 (289) 338-7297
Mail: 800 René-Lévesque Blvd W, Montreal, Quebec H3B 1X9, Canada
Our privacy team typically responds to inquiries within 48 hours during business days.